Prices

[DLL55]

I have had a package of full cartridges for over a year, and I continue to be charged every month. The charges are adding up based on the number of pages I print. It seems to me that the service is more expensive than necessary, and I’m wondering if I would be better off on my own. Could you help me understand this program a little better?

[Dragon-Fur]

@DLL55 

Welcome to the HP Community Forum.

What is it?

Instant Ink is a Print-by-Page subscription service that includes ink as needed.

Plan prices are based on the number of pages included in the plan.

Ink is included in every plan.

Plan fees are charged monthly.

Who benefits?

Print plans of this type are well suited to those who print an expected number of pages each month.

Auto-delivery of needed supplies, for example, ink and paper, help eliminate surprises and reduce the need to purchase these necessities separately.

Examples - not all inclusive

Teachers, students, lawyers (law offices), large families, churches, community centers, Real Estate offices, home office business.

Cancellation Information

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

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Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

Sections

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

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Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

Instant Ink Platinum - FAQ

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