cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
119
Flag Post

Print Cartridge Problem

HP Recommended
Microsoft Windows 10 (64-bit)

I bought black and tri-colour HP 300 ink cartridges direct from HP for my Photosmart C4780. When installing the cartridges I receive a "Print Cartridge Problem" error message and the printer navigation touchpad cannot be used. I have removed, switched off the printer and restarted but with no success. Have I been sent faulty cartridges and can I return them please?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
22,495 22,388 1,231 1,334
Message 2 of 2
Flag Post
HP Recommended

@mrd1975

 

Welcome to the HP support community.

 

Clean the electrical contacts

  1. Turn the printer on.

  2. Open the door to access the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

    Cleaning the copper-colored contacts on the cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the cartridge.

    • Insert the black cartridge into the right slot.

    • Insert the tri-color cartridge into the left slot.

  10. Repeat these steps for the other cartridge, if necessary.

  11. Close the cartridge access door.

  12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

  13. Check for the error message.

You can refer this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation