Print displays printer not available when trying to print from word on my mobile

[HH2020]

Hi all....I have two issues....one is that my envy is trying to download something buts keeps showing unsuccessful and to retry or press OK to continue...that takes me to the home screen and all seems OK. The 2nd problem is I want to print a word document from my mobile and it just says this printer isn't available right now. Anyone know what the download is about and why its not completing and how I can print please! Im just trying to print stuff off for my kids to do,its worked for the last week....Thankyou

[Kumar0307]

Hi @HH2020

Welcome to the HP Support Community. I'd be happy to assist you.

The printer could be trying to download the latest firmware.

On the printer, go to Setup > Tools > Update the printer > Check now.

Have you tried printing any other document/pictures/webpages from your phone and check if the issue persists?

Check the connection between the printer and the phone.

• Make sure the printer and the phone are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the phone should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your phone

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!