Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Print displays printer not available when trying to print from word on my mobile

HP Recommended
Envy 5032

Hi all....I have two is that my envy is trying to download something buts keeps showing unsuccessful and to retry or press OK to continue...that takes me to the home screen and all seems OK. The 2nd problem is I want to print a word document from my mobile and it just says this printer isn't available right now. Anyone know what the download is about and why its not completing and how I can print please! Im just trying to print stuff off for my kids to do,its worked for the last week....Thankyou

Tags (1)
HP Support Agent
HP Support Agent
20,457 20,459 1,491 1,739
Message 2 of 2
Flag Post
HP Recommended

Hi @HH2020

Welcome to the HP Support Community. I'd be happy to assist you.


The printer could be trying to download the latest firmware.

On the printer, go to Setup > Tools > Update the printer > Check now.


Have you tried printing any other document/pictures/webpages from your phone and check if the issue persists?


Check the connection between the printer and the phone.

  • Make sure the printer and the phone are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the phone should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your phone

Click here to download and know more about the app.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation