cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jewel654321
New member
1 0 0 0
Message 1 of 2
118
Flag Post

Print info page not working - ENVY 6032

HP Recommended
Microsoft Windows 10 (64-bit)

I am trying to print the printer info page to get my claim code for instant ink (printer is 2 days old and just set up, with 5 months trial) it says "it may take a few minutes to print" but then nothing happens. Approx 5 minutes later it logs me out and tells me to log back in to access the page and the process starts all over again.

The virtual agent has no info about this, have tried to get a phone number for my free phone support but get a "sorry i can't help you with that" message instead.

I have messaged on WhatsApp, Facebook and Messenger but I think that HP may have disappeared off planet Earth as noone has responded.

Please if anyone knows how to get this to work so that I can use my printer it would be much appreciated.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
24,308 24,274 1,726 2,066
Message 2 of 2
Flag Post
HP Recommended

@Jewel654321, Welcome to the HP Support Community!

 

I understand you are unable to obtain the printer claim code. Let us try these steps:

 

Restart the wireless router, the printer, and the iOS devices

 

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Kindly refer to this document - Find the Printer Claim Code

 

If the issue persists, you may refer to - Having Trouble Claiming Your Printer?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation