Print info page not working - ENVY 6032

[Jewel654321]

I am trying to print the printer info page to get my claim code for instant ink (printer is 2 days old and just set up, with 5 months trial) it says "it may take a few minutes to print" but then nothing happens. Approx 5 minutes later it logs me out and tells me to log back in to access the page and the process starts all over again.

The virtual agent has no info about this, have tried to get a phone number for my free phone support but get a "sorry i can't help you with that" message instead.

I have messaged on WhatsApp, Facebook and Messenger but I think that HP may have disappeared off planet Earth as noone has responded.

Please if anyone knows how to get this to work so that I can use my printer it would be much appreciated.

[Kumar0307 · Accepted solution]

@Jewel654321, Welcome to the HP Support Community!

I understand you are unable to obtain the printer claim code. Let us try these steps:

Restart the wireless router, the printer, and the iOS devices

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Kindly refer to this document - Find the Printer Claim Code

If the issue persists, you may refer to - Having Trouble Claiming Your Printer?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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