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Print using photo paper not clear

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Hp envy 4523

My pics are cmg green as I'm trying to do print plz help

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HP Support Agent
HP Support Agent
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@Zainab3 Welcome to HP Community!

 

I understand that you are facing a print quality issues.

 

Please let us know if you are using HP genuine ink cartridges.

 

Are you able to make the photocopy without any issue?

 

Which operating system you are using?

 

 

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Examine the color blocks on the Print Quality Diagnostic report to make sure the color blocks do not show white lines and are not faded or missing.

 

Please 

Clean the ink cartridges

Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, then touch Setup.

  3. Touch Tools, then touch Clean Cartridges.

Please 

Align the printer

Aligning the ink cartridges correctly aligns the printhead with the printer. Align the printer from the printer control panel, then evaluate the results.

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, then touch Align Printer.

    An alignment page prints.

  5. Wait for the alignment page to fully eject from the printer.

    NOTE: 

    Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

  6. Lift the scanner lid.

  7. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

    Image: Placing the alignment page on the scanner glass

  8. Close the scanner lid, then touch OK

    The printer aligns the ink cartridges.

  9. Try to print again.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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