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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
nhubbard
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Printer Cartridge Installation Issue

HP Recommended
HP Envy Photo 7858
Microsoft Windows 10 (64-bit)

My HP Envy Photo 7858 printer is not reading my new black cartridge. This issue has persisted ever since I got the printer last year. This is my second or third ink cartridge I have installed into the printer, I had the same issue with the second black cartridge I tried installing into the printer. I contacted HP support and through persistence I somehow got the printer to read the new cartridge. Well now the time has come and this cartridge needs to be replaced, and when I went to install my third black cartridge it will not read the cartridge again. I am getting frustrated dealing with this on a repeating basis. Any help would be appreciated. The printer tells me it's firmware is up to date, and the cartridge is obviously brand new. 

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @nhubbard

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -- Error Indicates Faulty Ink Cartridge

 

If the issue persists,  I'd suggest you Contact HP in your region regarding the service options for your cartridge/ printer

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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