Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer Cartridge Installation Issue

HP Recommended
HP Envy Photo 7858
Microsoft Windows 10 (64-bit)

My HP Envy Photo 7858 printer is not reading my new black cartridge. This issue has persisted ever since I got the printer last year. This is my second or third ink cartridge I have installed into the printer, I had the same issue with the second black cartridge I tried installing into the printer. I contacted HP support and through persistence I somehow got the printer to read the new cartridge. Well now the time has come and this cartridge needs to be replaced, and when I went to install my third black cartridge it will not read the cartridge again. I am getting frustrated dealing with this on a repeating basis. Any help would be appreciated. The printer tells me it's firmware is up to date, and the cartridge is obviously brand new. 

HP Support Agent
HP Support Agent
12,493 12,462 955 1,084
Message 2 of 2
Flag Post
HP Recommended

Hi @nhubbard


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -- Error Indicates Faulty Ink Cartridge


If the issue persists,  I'd suggest you Contact HP in your region regarding the service options for your cartridge/ printer


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation