Printer Connection Lost

[richardmcb]

Has been working fine but this morning was unable to print. Have lost connection to Instant Ink. Have tried to reset, reinstalled printer and anything else I could think of but cannot get it to work. 

I get the following message:-

'Your HP OfficeJet Pro 8020 All-in-one Printer printer has not communicated with HP Instant Ink. Staying connected to your Wi-Fi is required so your printer can communicate your ink levels to HP, so we can ship more ink before you need it.'

My subscription is paid, billing info is fine, just cannot get the printer to print!

[richardmcb]

and the message now . . .

'Cartridges Require HP Instant Ink Enrollment'

Yet they worked fine yesterday and came from Instant Ink!

[A_Gayathri · Accepted solution]

Hi @richardmcb,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[richardmcb]

Not quite sure how I did it but got it working again -  did get a message that my printer was old! I guess that two years is old when it comes to computers but thought that was a bit much!

[A_Gayathri]

@richardmcb,

Thank you for your response, I really appreciate your efforts.! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!