Printer Error after canceling ink program

[Minzy]

After the HP Ink Program ended I purchased black in online ( I only use black ink, never colored). When I try to print I get an error message " A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more details." There aren't any messages in my account regarding this. I have tried to remove all ink except the black and it still won't print. Do I need to purchase all the colors of ink in order for this to work?

[Nal_NR]

Hi @Minzy 

Welcome to the HP Support Community. 

I'd be glad to help you! 

The error message you're seeing indicates that your HP OfficeJet 8015e All-in-One Printer is encountering an issue that is preventing it from printing. Given that the printer still won't print even after checking your HP account and removing all ink except the black, it is highly likely that the issue is related to the ink cartridges. Many HP printers, including the OfficeJet 8015e, require all ink cartridges to be installed and have sufficient ink levels to function properly, even if you only want to print in black.

Here's a step-by-step guide to help resolve this issue:

• Account Check: Have you checked for any notifications or alerts in the HP Smart app or on the printer's control panel?
• Cartridge Installation: Are the cartridges properly installed, and are there any error messages related to the cartridges themselves?
• Subscription Service: Are you subscribed to HP's Instant Ink program, and if so, are there any billing issues or notifications about your subscription?
• Firmware Update: Has the printer recently been updated with the latest firmware?

Meanwhile, let's try these steps. 

Ensure All Cartridges Are Installed:

• Install all the ink cartridges (black, cyan, magenta, yellow) even if you only intend to print in black. HP printers typically require all cartridges to be present for the printer to function.

Check Ink Levels:

• Check the ink levels through the HP Smart app or directly on the printer’s display. Replace any cartridges that are empty or critically low.

Reinstall Cartridges:

• Turn off the printer, remove all the ink cartridges, and then reinstall them, making sure they click into place correctly.

Check for Alerts in the HP Smart App:

• Open the HP Smart app and navigate to your printer. Check for any alerts or messages that may provide further details on the problem.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Minzy,

Please find the remaining steps below.

Run Printer Troubleshooter:

• Use the HP Smart app or the printer’s control panel to run a diagnostic test or troubleshooting tool that may help identify the issue.

Check Printer Firmware:

• Ensure that your printer firmware is up to date. Firmware updates can fix many issues related to printing and account errors.

Check HP Account for Billing or Subscription Issues:

• If you are on the HP Instant Ink subscription service, check your HP account for any billing issues or notifications that might be affecting your service. Even if there are no visible messages, it's a good idea to verify that your subscription is active and in good standing.

Reset the Printer:

• Perform a printer reset by turning off the printer, unplugging it for 60 seconds, and then plugging it back in and turning it on.

Try a Different Print Job:

• Attempt to print a different document or from a different application to rule out any document-specific issues.

Printer Reset:

• If none of the above steps work, perform a factory reset on your printer. This will reset the printer to its default settings, but make sure to back up any important settings beforehand.

• If the printer continues to show the error message and won't print, even after checking all cartridges and ensuring they're properly installed, you may need to purchase and install all colors of ink for the printer to function correctly.
• If you're still unable to resolve the issue, contacting HP Phone Support directly may be necessary for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.