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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HannaE
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Solved!

Printer Failure

HP Recommended
Officejet 6700 Premium
Microsoft Windows 10 (64-bit)

Hello there,I was trying to print recently but suddenly an error shown up " There is a problem with the printer or ink system.Turn printer off,then on,If problem persists,contact HP."

My printer is HP Officejet 6700 premium.

I bought new ink cartridges and still the same problem.

HELP please.

2 REPLIES 2
asmita6658
HP Support Agent
HP Support Agent
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Hi @HannaE

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Ink System Failure" error. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try step#2 from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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HannaE
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It didn't help,looks like the printhead dont work anymore.

 

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