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‎11-20-2019 11:27 AM

HP Recommended
Product: Officejet 6700 Premium
Operating System: Microsoft Windows 10 (64-bit)

Hello there,I was trying to print recently but suddenly an error shown up " There is a problem with the printer or ink system.Turn printer off,then on,If problem persists,contact HP."

My printer is HP Officejet 6700 premium.

I bought new ink cartridges and still the same problem.

HELP please.

34 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2019 04:57 AM

HP Recommended

It didn't help,looks like the printhead dont work anymore.

 

View solution in original post

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2 REPLIES 2

‎11-23-2019 04:47 AM

HP Recommended

Hi @HannaE

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Ink System Failure" error. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try step#2 from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎11-28-2019 04:57 AM

HP Recommended

It didn't help,looks like the printhead dont work anymore.

 

Was this reply helpful? Yes No
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