cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
2 1 1 0
Message 1 of 3
490
Flag Post
HP Recommended

Solved!

Printer Failure

Officejet 6700 Premium
Microsoft Windows 10 (64-bit)

Hello there,I was trying to print recently but suddenly an error shown up " There is a problem with the printer or ink system.Turn printer off,then on,If problem persists,contact HP."

My printer is HP Officejet 6700 premium.

I bought new ink cartridges and still the same problem.

HELP please.

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
11,116 11,117 1,006 1,193
Message 2 of 3
423
Flag Post
HP Recommended

Solved!

Printer Failure

Hi @HannaE

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Ink System Failure" error. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try step#2 from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Level 1
2 1 1 0
Message 3 of 3
372
Flag Post
HP Recommended

Solved!

Printer Failure

It didn't help,looks like the printhead dont work anymore.

 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation