Printer/HP Instant Ink Connectivity Issue

[EMILY1341]

My printer is enrolled in HP Instant Ink, my printer is also connected to my wireless internet, but my printer keeps giving me the error stating "cartridge cannot be used until printer is enrolled in HP Instant Ink".  When in my HP Instant Ink account it says my printer is disconnected from the internet, but the blue internet symbol is lit up.  I've shut down and restarted both my computer and printer.  I don't know what else to do. 

[Elohi_NR]

Hi @EMILY1341,

Welcome to the HP support community.

I understand you are getting an error Cartridges cannot be used until the printer is enrolled in HP instant ink on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled in HP instant ink program?

As you mentioned you have issues printing from your printer and you are getting an error Cartridge cannot be used until the printer is enrolled in HP instant ink

• If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
  To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
  Touch or press the HP ePrint icon, and then touch or press Settings.
  If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
  Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
  Follow the on-screen instructions to turn off Web Services.
  Turn on Web Services again.
  The information page prints with a new printer claim code.
     NOTE:
  When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
  After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.

Refer to this article to know more information about enrolling in HP instant ink. Click Here

Also, refer to this article to know more about instant ink. Click Here

Hope this answers your query! Keep me posted.

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[Elohi_NR]

Hi @EMILY1341,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day! 

[Darlenees]

Hi I have the same problem, I need ink but I changed address and the ink was send to the only address couple days ago. Could I possibly get a new one?

securitasepay.com

Thank you