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Printer ID already taken

HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

Tried to register for Instant Ink and it tells me that the printers email address is already taken.  It is most likely taken by me, so how do I sort it out?

HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer ID already taken

Hi @KrisSzu


Welcome to the HP Support Community. 


Let's try re-enabling the Web-Services as this will give us a new claim code. Try these steps -


To remove Web Services, complete the following steps:

1. From the printer control panel display, touch (HP ePrint), and then touch Settings.

2. Touch Remove Web Services.


Reboot the router and your printer. 


To set up Web Services, complete the following steps:
1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection.
2. From the printer control panel, touch (print apps) or (HP ePrint).
3. Touch Yes to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


For more information, please refer to -  HP Printers - Enrolling in HP Instant Ink


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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