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‎04-01-2021 11:29 AM

HP Recommended
Product: HP Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

Hi - I've tried a bunch of stuff to get rid of this error so I can print.  Suggestions on what else to try appreciated.  Tried several new cartridges, shutting down and rebooting printer also resetting my router to make sure I have connectivity.

 

1 REPLY 1

‎04-04-2021 06:19 AM

HP Recommended

@stacroc

 

Welcome to the HP Support Community.

 

Is your Printer enrolled in the HP Instant Ink Program?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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