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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I am trying to set up instant ink on my printer. When I press the HP ePrint button, it tells me there is a connection error. That the printer isn't connected to the server and to check the internet connection and proxy setting - both of which I've done. It lets be press continue or retry. When I press continue and can choose Print, the same error pops up. 

If I click page doesn't print & follow those instructions, am I going to mess it up? If so, what should I do instead?

Thank you!

1 REPLY 1
HP Recommended

@molr1 

 

Welcome to the HP Community --

 

I've never had an Instant Ink Subscription -- I think I did not know that ePrint is involved.

?

You do need web services working -- and, true, Both Instant Ink and ePrint use web services.

 

I can direct you to the people who can help.

Wait until tomorrow morning and give the Instant Ink Support team a call.

 

Were it mine to do, I'd visit the Instant Ink Support website and READ about the service.

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

 

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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