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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-04-2021 04:38 PM

HP Recommended
Product: HP Deskjet Plus 4122
Operating System: iOS

I have registered with Instant Ink and have enrolled my printer. I have received my ink cartridges and inserted them. On my online account it confirms that my printer is already enrolled however when a printer information page is printed from the printer it says that it is not enrolled and is not allowing my to print anything I need. I’ve tried following the steps I found online but seem to be going around in circles and not fixing the issue. Any help would be great. Thank you. 

1 REPLY 1

‎06-07-2021 03:29 AM

HP Recommended

@Katieee_998, Welcome to the HP Support Community!

 

I understand you are not able to print. The printer has to be connected to the internet. Check the connectivity.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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