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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-12-2020 11:23 AM

HP Recommended
Product: Envy 5660
Operating System: macOS 10.15 Catalina

I am SO beyond frusterated. I can't get a HUMAN at this company. 
First problem, my card changed. 
Then there wasn't a place for me to update it. 
Then my printer stopped printing. 
Then I tried to change the card but I need it to print out a page to get a code - but it won't print - becasue my CC isn't connected. 
I have spent over an hour and a half for a silly 2.99 a month product. 

GRRRR

I need to talk to someone to help fix my account. I have submitted two help tickets. The virtual chat is useless. 
WHere can I go to get help? 
I need to print!  

4 people had the same question
2 REPLIES 2

‎09-13-2020 10:46 AM - last edited on ‎10-30-2023 07:22 AM by Level 5

HP Recommended

@bellamaria30, Welcome to the HP Support Community!

 

To know how to update the payment information on your Instant Ink account, refer to this document. 

 

If that did not help, you may contact the HP Instant Ink support for assistance. The contact number is available on the HP Instant Ink home page.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎10-30-2023 07:24 AM

HP Recommended

Hi community users!

The following video may be useful:

 

 

SofiaML
HP Support Community

I work on behalf of HP.
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