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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lucy2020
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Printer already claimed HP deskjet 2624

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HP deskjet 2624
Microsoft Windows 10 (64-bit)

Hi, I tried to set the instant ink account. It shows that "Printer already claimed". I found a lot of articles saying to use the eprint button to reset the web service. However, my machine doesn't have the button. 

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asmita6658
HP Support Agent
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Hi @Lucy2020

 

Welcome to the HP Support Community. I'd be happy to assist you with the claim code issue. 

 

Let's try these steps -

 

Step 1 Remove the Web-Services -

1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.

2) Find out the IP address or hostname of the printer from the network configuration page.

3) In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

4) Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

5) Click Remove Web Services.

6) Click Yes to remove Web Services from your printer.

 

Step 2 Reboot the router, printer and the computer - 

1) Turn off the Router, Printer, and the computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

 

Step 3 Enable the Web-Services -

Follow the same step as step#1 to access the EWS page and then try these steps -

1) Click the Web Services tab.

2) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.

3) If prompted, choose to allow the printer to check for and install printer updates

4) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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