Printer been shut down for three weeks!

[Bishop88]

PLEASE HELP.  Am 88 years Old and not a "techi".  Have been trying for three weeks to supply the new credit card required.  My Printer is shut down by HP. Cannot get to "Billing."  Please . . . 

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[Dragon-Fur]

@Bishop88 

Welcome to the HP Community Forum.

The first thing:  This can be fixed.

Open the web site and scroll down just a bit to see the contact phone number.

Contact HP Instant Ink Support during business days and hours available in your region.

I've moved your post into the Instant Ink board where it can be found more quickly.

If you cannot get through on the phone for any reason, "hang in there" and wait for an agent to find and respond.

It's not faster to wait -- I will let the team know you are here and need help.

All the rest of the Information - use or just ignore as makes sense to you...

=========================================

No Joy?

Comments, questions, objections, need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support  

Waiting generally works.

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles

>>>> Contact Information  <<<<

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website

Not your home site?  Click the Flag to change to your region.

>>>  Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Section

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Something different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll to the bottom of the Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[sandytechy20]

@Bishop88 

Welcome to the HP support community.

I understand that you are unable to print even after updating the payment information, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers