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Hathie Student
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Message 1 of 6
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Printer bought in Australia but have relocated back to scotland

HP Photosmart 5520

I bought my HP Photosmart 5520 printer in Australia and used 564 cartridges but we have now relocated back to Scotland. I believe that 364 cartridges are used here so I bought some but it is showing incompatible cartridges. Have changed country/region to uk but still nothing. 

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HP Support Agent
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Message 2 of 6
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Printer bought in Australia but have relocated back to scotland

@Hathie, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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HP Support Agent
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Message 3 of 6
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Printer bought in Australia but have relocated back to scotland

@Hathie

 

Print a printer status report and share the copy of it with us. To know how to print a status report refer to this video link.

 

Also, before we proceed to perform the reset, I would like to know the following:

  • Do you have a USB cable that connects the printer and the computer? It will be required to perform the regionalization.
  • What is the Operating System installed on your computer?
  • Do you have the full-featured software of the printer installed on your computer?
  • Do you have both the old and the new ink cartridges with you?

Keep me posted.

TEJ1602
I am an HP Employee

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KENDO56 Honor Student
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Message 4 of 6
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Printer bought in Australia but have relocated back to scotland

CAN YOU SEND A LINK TO RE-SET MY PRINTER PLEASE

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KENDO56 Honor Student
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Message 5 of 6
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Printer bought in Australia but have relocated back to scotland

HI TEJ1602 I HAVE THE SAME ISSUE AS THIS LAST MESSAGE CAN YOU SEND A LINK TO ALLOW ME TO CHANGE MY SETTINGS CHEERS kENDO56

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HP Support Agent
HP Support Agent
3,860 3,699 296 294
Message 6 of 6
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Printer bought in Australia but have relocated back to scotland

@KENDO56, Welcome to HP Support Community!

 

Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
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