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ggulley232
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Message 1 of 2
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HP Recommended

Printer can't connect to internet or Web Services

Example: Officejet pro 8610
macOS 10.15 Catalina

Have been unable to connect to web services.  Printer cannot connect to internet.  All other devices on network are working fine.  WIFI indicator is solid blue and I can access the EWS.  I can see the printer on the router through my router's portal.  

 

I have tried various versions of rebooting routers, modems, and the printer.

I have tried assigning manual ip addresses and changing the DNS to google's servers.

I have tried bypassing the router by logging in with my iPhones hot spot.  

I have tried removing and enabling web services. 

 

What next?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Printer can't connect to internet or Web Services

@ggulley232, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document HP Printers - Cannot Connect to Web Services for help in resolving the web services issue.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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