cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
111
Flag Post

Printer can't connect to internet or Web Services

HP Recommended
Example: Officejet pro 8610
macOS 10.15 Catalina

Have been unable to connect to web services.  Printer cannot connect to internet.  All other devices on network are working fine.  WIFI indicator is solid blue and I can access the EWS.  I can see the printer on the router through my router's portal.  

 

I have tried various versions of rebooting routers, modems, and the printer.

I have tried assigning manual ip addresses and changing the DNS to google's servers.

I have tried bypassing the router by logging in with my iPhones hot spot.  

I have tried removing and enabling web services. 

 

What next?

1 REPLY 1
HP Support Agent
HP Support Agent
16,636 16,617 1,294 1,308
Message 2 of 2
Flag Post
HP Recommended

@ggulley232, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document HP Printers - Cannot Connect to Web Services for help in resolving the web services issue.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation