08-10-2019 08:04 PM
What am I supposed to when I get the error message "Printer claimed on another account." But all of my other email addresses are not registered with HP?
08-13-2019 01:19 PM
Thank you for posting your query on HP Community,
Let's try to remove the web services from the printer and then perform network restore on the printer to defaults.
I have found a wonderful document which should help you with this issue - HP Printers - Cannot Connect to Web Services
In this document, please ensure you follow the steps 2, 3, 5 & 6.
Also try to remove web services and then re-enable web services, most of the time it works.
Here are few important Links - HP Printers - Enrolling in HP Instant Ink
Here's another document - please follow step 2 and 3. HP Printers - Setting Up an HP Connected Account
Step 2: Turn on Web Services - Printers without a touchscreen or LCD display
Step 3: Obtain the printer claim code
Here's a Forums post which seems to have helped others: Click here
You may refer to this support document for - HP Printers - Having Trouble Claiming Your Printer?
Let me know.
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