Printer claimed on another account.

[jrstrader]

What am I supposed to when I get the error message "Printer claimed on another account." But all of my other email addresses are not registered with HP?

[Jeet_singh]

@jrstrader,

Thank you for posting your query on HP Community,

Let's try to remove the web services from the printer and then perform network restore on the printer to defaults. 

I have found a wonderful document which should help you with this issue - HP Printers - Cannot Connect to Web Services

In this document, please ensure you follow the steps 2, 3, 5 & 6. 

Also try to remove web services and then re-enable web services, most of the time it works.

Here are few important Links - HP Printers - Enrolling in HP Instant Ink

Here's another document - please follow step 2 and 3. HP Printers - Setting Up an HP Connected Account

Step 2: Turn on Web Services - Printers without a touchscreen or LCD display

Step 3: Obtain the printer claim code

Here's a Forums post which seems to have helped others: Click here

You may refer to this support document for - HP Printers - Having Trouble Claiming Your Printer?

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!