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Sand7
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Message 1 of 2
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Printer claims new cartridge is not Instant Ink but it is

HP Office Jet 5230

I have just changed my colour ink cartridge on my printer and now it won't print! I have the error message "Cartridge cannot be used until printer is enrolled in HP Instant Ink" displayed on the printer screen.  But I am enrolled in instant ink as they sent me the cartridges.  I am at a loss.

 

I have checked through the forum and it has been suggested that I need to do an update.  I tried this but still the same issue.   I tried using the virtual agent but that was useless....it didn't even recognise the make of my printer.

 

Any advice or ideas will be greatly appreciated.

 

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Printer claims new cartridge is not Instant Ink but it is

@Sand7, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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