• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Im trying to sign up to hp instant ink. And the printer code just wont print

HP Recommended

Hi @Toomanyq


Welcome to the HP Support Community. 


Don't worry I'll try to help you out.


  • Did you make any changes to your printer?
  • Have you turned on the web services?
  • Have you enrolled your printer to instant ink subscription?


Diable and enable web services again to get the claim code.


Using cancel button and info button provides 

Depending on Web Services status, Web Services
Reports provide different instructions to help you turn
on Web Services, set up Web Services, or fix connection
issues, and more.


Turn on the web services on your printer.


Sign up and use the printer claim code to add your printer to HP Instant Ink

Go to HP Instant Ink and click Sign Up Now to get started.


Signing up on HP Instant Ink


Select your printer from the list.


Selecting printer


Choose a plan or click Enter pin code/key to enter an enrollment/prepaid key.

If you purchased an enrollment card or a prepaid card from a participating retailer, click Enter pin code/key and then type the key found under the scratch-off portion of the enrollment or prepaid card.

Make sure you type the code/pin exactly as it displays on the card, or the enrollment cannot complete.

If you have not purchased an enrollment card, select from the available plans.

Fill in the information to create an HP Connected account, or if you already have one, click Sign In and then Enroll Another Printer on your account page. An HP Connected account is required for HP Instant Ink.


Creating an HP Connected account


Make sure your printer is connected to the Internet. For help, click How do I connect? When the printer is connected, click Continue.


Connecting the printer to the Internet


To use HP Instant Ink, Web Services must be turned on. Follow the onscreen instructions for your printer to enable Web Services. If prompted, install any printer firmware updates.

After you turn on Web Services, wait for the printer to print an information page containing the printer claim code. After the page prints, click Continue. If the page does not contain a code, click My page doesn't contain a code.

Locate the printer claim code on the information sheet.


Example of the printer claim code from the information page.


If the information page lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.

Deskjet 3630 series: If the page does not contain an email address or printer claim code, follow the instructions on the page to enable Web Services. After you enable Web Services, another page prints with the email address and printer claim code.

Type the printer claim code exactly as it is displays on the information page, and then click Apply. If you have trouble with this step, click the 'Having trouble locating or entering your claim code?' link.


Typing the printer claim code


Refer to this article to know more information about finding printer claim code. Click Here


Refer to this article to know more information about enrolling in instant ink. Click Here


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.