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‎07-10-2020 03:14 PM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (32-bit)

Setting up the new printer I am trying to enroll in instant ink the printer code that prints out and I enter in my phone It keeps saying that that is the wrong one and I've printed out 4 different times for 4 different codes what is my next step

1 REPLY 1

‎07-11-2020 07:31 AM

HP Recommended

@Jonny91, Welcome to HP Support Community!

 

Follow the steps below-

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page prints with a new claim code. Try to claim the printer again using the new claim code.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

If you still have issues, refer to the document HP Printers - Having Trouble Claiming Your Printer? for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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