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Message 1 of 2
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HP Recommended

Printer code not recognised

Hi officejet 5230

I’m fed up putting in the same information over and over again.

 I’m trying to order ink. My printer code is not accepted. My printer is a Hp officejet 5230 but it is picking up 5200 which is not my printer

putting a value in this field makes no sense

i am printing this at 23.10 

this system of help is useless

autosaved at 04.09 what’s that about?

can you help me get ink please.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Printer code not recognised

Hi @Kate187


Welcome to the HP Support Community. 


Are you enrolled in the Instant Ink program? Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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