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Message 1 of 4
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Printer code not working after factory reset

HP Recommended
HP envy 5020 printer
iOS

Internet went down, then printer wouldn’t print from phone. Finally tried factory reset but printer code or start of email code would not be accepted. I already have an account, so option I’m selecting on app is replace existing printer but not working at all. Please help before hubby takes sledge hammer to it.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @Mich10,

 

I'd like to help!

 

To better assist you - 

 

  1. Is the printer showing available o the app?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  4.  Have you tried printing from a different application or device? 
  5. Are you able to make a stand-alone copy?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Thank you for replying Jay.

In the end I had to phone the help desk and they had to reset my account their end.

thanks again for trying to help.

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HP Support Agent
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@Mich10

 

Glad to know 🙂

 

Let us know if you need any further assistance.

TEJ1602
I am an HP Employee

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