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‎09-14-2020 02:26 PM - last edited on ‎07-23-2021 01:15 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I'm trying to set up my toner refill program but the website says my printer code has been used for another device? How is this possible? How can I fix this so I can enroll?

1 REPLY 1

‎09-15-2020 03:32 AM

HP Recommended

@Anna120, Welcome to the HP Support Community!

 

What model printer are you using?

Are you trying to enroll the printer in Instant Ink? To know how, you may refer to - Enrolling in HP Instant Ink

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

 

To resolve issues related to claim code, refer to - Having Trouble Claiming Your Printer?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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