Printer connects very occasionally to HP server - ink level report not accurate or faulty cartridge

[andreias1]

Hello, I never had issues with the printer. I could print or scan from my Android phone or iPhone or PC laptop - no issues. Now I get bad prints when trying to print from all these devices. I guess it's normal since the cartridge is about 2 years old. The problem is that, although the internet connection works fine, the printer almost always  appears offline on the Instant Ink homepage - somehow it manages to connect maybe twice a week. The reported ink levels are ok but the print quality is really bad (the black ink cartridge seems to be the culprit - the coloured parts seem to be fine). Also, I struggle for a while now to find a way to contact UK HP support. All I can get is the Virtual Agent who can't sort this or a Whatsapp contact no where I left a message a while ago but I didn't get any reply. Can anyone please help?

 

Thanks,

Andrei

[Jay_G24 · Accepted solution]

Hi @andreias1

To assist better -

What is the status of the wireless light on the printer, steady or blinking?

Is the printer connected to a home or public network?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[andreias1]

Thank you Jay!

I replied to your pm. I'll click Accept as Solution as soon as the issue is sorted.

Kind regards,

Andrei