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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pentup
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Printer does not connect, gives InstantInk error message

HP Recommended
Office Jet 6970
Microsoft Windows 10 (64-bit)

Like others; since end of September, printer does not work. Have tried everything (Scan Doctor, updated drivers, tried chat, phone helpline - permanently busy in German and English - etc etc. Problem persists. One error message is that InstantInk Account needs attention (why? what?) Our Internet/WiFi works fine for all other devices. Ink is sufficient. Thankful for any help from HP Support of Forum members.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@pentup, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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