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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-24-2020 01:30 PM

HP Recommended
Product: HP Envy Printer 7800 series
Operating System: Microsoft Windows 10 (32-bit)

I am enrolled in the HP Instant Ink and received my color cartridge to be installed. I installed the cartridge and now it sends me an error message that the “Cartridge can not be used until the printer is enrolled in HP Instant Ink. I am Already enrolled and received the replacement cartridge from them. 

1 REPLY 1

‎08-27-2020 07:34 AM

HP Recommended

@KimK10, Welcome to the HP Support Community!

 

Is the black ink cartridge working fine?

 

Restart the wireless router, the printer, and the PC

 

Perform the steps mentioned in this document to resolve this issue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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