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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KimK10
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Printer error message after ink cartridge replacement

HP Recommended
HP Envy Printer 7800 series
Microsoft Windows 10 (32-bit)

I am enrolled in the HP Instant Ink and received my color cartridge to be installed. I installed the cartridge and now it sends me an error message that the “Cartridge can not be used until the printer is enrolled in HP Instant Ink. I am Already enrolled and received the replacement cartridge from them. 

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Kumar0307
HP Support Agent
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HP Recommended

@KimK10, Welcome to the HP Support Community!

 

Is the black ink cartridge working fine?

 

Restart the wireless router, the printer, and the PC

 

Perform the steps mentioned in this document to resolve this issue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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