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‎09-11-2022 04:11 PM - last edited on ‎09-12-2022 06:39 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: macOS 10.15 Catalina

Hi, I recently updated my MacOS to Catalina and now my printer is giving me an error.  It states "cartridge cannot be used until printer is enroll in HP instant ink".  I am enrolled in HP instant ink.  What am i not doing correctly? 

Category:
3 REPLIES 3

‎09-11-2022 11:37 PM

HP Recommended

If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.

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‎09-15-2022 02:46 AM

HP Recommended

Hi @Roe61

Welcome to the HP support community.

 

I understand that you are getting printer errors. I'd like to help!

 

Since you mentioned that you have updated your Mac Os, I recommend you update the firmware for your printer. Click here to download

 

Also, try to disable and enable web services from here

 

Hope this helps. Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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‎09-16-2022 06:51 AM

HP Recommended

Hi @Roe61,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day!

Elohi_NR
I am an HP Employee
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