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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP DeskJet 2630 All-in-One Printer

Help please.  I have a subscription to HP instant inks, which has worked very well for several years.  Yesterday, I installed two new cartridges in my HP Desk Jet 2630 printer and now it will not print off any documents that I try to print.  I have received printer error message.  I get   "Printer Status Report"  and Printer Information Page", so the printer is printing, but not what I send to the printer.  If I look on controls, it says there are no pages waiting to be printed.  You may gather that I am not very technical.

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@Nessie99

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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The laptop is a Toshiba and I use Google Chrome. My printer is a HP Deskjet 2630.  I have been using hp printer inks for several years, ever since buying the printer.  After posting on here, I contacted hp for support and then my internet provider and it seemed to get sorted, but then it has failed again.  The printer is switched on and the little blue light is solid, but nothing else.

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@Nessie99 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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