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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hmkumar
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Printer failure - 0x61000073

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Print is showing - Printer failure - 0x61000073

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TEJ1602
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@hmkumar

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted.

TEJ1602
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hmkumar
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Product No. : M2U86B

Regulatory Model Number : SNPRC-1702-01

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TEJ1602
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@hmkumar

 

I'd suggest you follow the steps from the document '0xc19a0005' or Similar Error Code Displays to isolate and resolve the issue.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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