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‎07-17-2022 07:10 PM

HP Recommended

I am trying to delete my old printer from my instant ink app I already have replaced it with another printer and have a instant ink account set up on it but for some reason it keeps telling me that I have to give them a new credit card number so they can send me more ink on the printer that I have not used for months now. I just received a shipment of ink from instant ink 2 days ago for my printer that replaced the old one, and will not let me print at all, so how do I fix this problem?

1 REPLY 1

‎07-19-2022 05:59 AM

HP Recommended

Hi @Jen9274,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the instant ink service requesting card information from a printer that was replaced.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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