Printer has no Black ink but HP Smart thinks it has

[LHD2000]

Hi,

I think black cartdridge is empty as i can not print in black any more using black cartridge. But printer shows that there is still enough black ink and no change of black cartridge is necessary. How can I force delivery of black cartridge?

My printer is HP Envy 5020. I've also tried cleaning several times but I dont think that is the issue (never had a problem with dirty printing or something similar before). Clearly run out of black ink and no way to let hp instant guys know that my printer needs a new black cartridge

[Nal_NR]

Hi @LHD2000,

Welcome to the HP Support Community. 

I'd like to help!

Clean the ink cartridges

On the printer control panel, swipe left on the display, and then touch Setup .

Touch Tools, and then touch Clean Cartridges.

If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.

Load the printer with plain white paper.

On the printer control panel, swipe left on the display, and then touch Setup .

Touch Tools.

Swipe up on the display, and then touch Print Quality Report.

For more info on resolving print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

If you have performed all the steps from this document and still having issues. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Nal_NR]

Hi @LHD2000,

We did not hear from you. If you need further assistance, feel free to reach out to us.