cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SVerstraete
New member
1 0 0 0
Message 1 of 4
376
Flag Post

Printer has server problem and doesn't print anymore

HP Recommended
HP Envy Photo 6234
Microsoft Windows 10 (64-bit)

On my HP Envy Photo 6234 I get server problem. Can't connect to webservices. 

My printer also doesn't want to print anymore because of that connectivity problem. 

My printer has connection with wifi so that is ok. 

 

What can I do to make printing again possible?

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,069 18,068 1,252 1,474
Message 2 of 4
Flag Post
HP Recommended

Hi @SVerstraete

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is the printer enrolled in Instant Ink?

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Restart the Wireless router and the Printer.

Make sure the web services are ON. Refer to this document to know how to turn On web services on the printer.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Bennieboy
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

For a month now a have a error:

HP Instant Link Status: Cannot Print. Connect printer.

And i had for +/- one month now an error " "Server error" no connection.  Now i can't print anymore, nothin at all.

HP ENVY Photo 6234

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,429 1,701
Message 4 of 4
Flag Post
HP Recommended

@SVerstraete

 

Let's try assigning a Google DNS - 

 

1. Get your printer's IP Address (Can find this under Network Config under Settings)
2. Type the IP into your web browser
3. On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4. Click Manual DNS
5. Under preferred type 8.8.8.8
6. Under alternate type 8.8.4.4
7. Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8. Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

 

You may also refer to this document -  HP Printers - Cannot Connect to Web Services

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation