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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-31-2022 05:47 AM - last edited on ‎05-31-2022 07:02 AM by Retired

HP Recommended
Product: HP DeskJet 2622 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I got a "cartridge problem" error for my color cartridge. I've tried all the troubleshooting steps as shown on the support website for this error with no resolution (cleaned contacts on cartridge & printer, pulled pwer cord to reset printer, reseated cartridge). I would like to request a new colour cartridge as I do not have one. I can't get through to live chat or phone support.

 

I have a subscription and received new black cartridges, but never a colour one.

2 people had the same question
1 REPLY 1

‎06-01-2022 07:03 AM

HP Recommended

@Ailien

 

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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