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‎05-13-2020 08:16 AM

HP Recommended
Product: Photosmart B109

Hi, I have this error on my printer: 0xc19a0020. I tried everything, I cleaned it, I bought a new cartridge but it remains there.

I don't know what to do now. Someone could help me? 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2020 08:54 AM

HP Recommended

@Giulia20, Welcome to HP Support Community!

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-17-2020 08:54 AM

HP Recommended

@Giulia20, Welcome to HP Support Community!

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎05-17-2020 09:19 AM

HP Recommended

Thank you but it doesn't work. It says turn off and then turn on the printer but it doesn't work and remain the error. 

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‎05-17-2020 09:51 AM

HP Recommended

@Giulia20

 

Thanks for trying!

 

Like mentioned this is a hardware failure.

 

You can either take it to the nearby store or contact our support team.

 

Cheers!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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