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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Giulia20
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Printer ink error code 0xc19a0020, I tried everything

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Photosmart B109

Hi, I have this error on my printer: 0xc19a0020. I tried everything, I cleaned it, I bought a new cartridge but it remains there.

I don't know what to do now. Someone could help me? 

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TEJ1602
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@Giulia20, Welcome to HP Support Community!

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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TEJ1602
HP Support Agent
HP Support Agent
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@Giulia20, Welcome to HP Support Community!

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Giulia20
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Thank you but it doesn't work. It says turn off and then turn on the printer but it doesn't work and remain the error. 

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TEJ1602
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@Giulia20

 

Thanks for trying!

 

Like mentioned this is a hardware failure.

 

You can either take it to the nearby store or contact our support team.

 

Cheers!

TEJ1602
I am an HP Employee

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