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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Liammsully
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Message 1 of 2
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Printer ink not working

HP Recommended
HP Office Jet Pro 6960

Hi There,

 

I own a HP Office Jet Pro 6960 and my ink levels for all 4 cartridges indicated they were low on ink.

 

I therefore purchased a box of HP 364 compatible ink cartridges from Curry's and replaced with the old one's, however when I replaced an error message popped up saying to 'remove and install the indicated cartridge (all 4) making sure it's correctly installed'.

 

I have since taken out and clipped back in the cartridges numerous times however the message keeps displaying, leaving me without a working printer.

 

Any suggestions/ideas?

 

Thanks,

Liam

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Liammsully, Welcome to HP Support Community!

 

If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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