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HP OfficeJet Pro 8028 All-in-One Printer

Had to reinstall printer. Connected to wi-fi but I keep getting messages not connected to internet and can't print until enrolled in HP Instant Ink, which I am.

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi @Denise_d_c,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Going through your post, I understand that you are facing issues with the printer's connectivity. Are you using HP Instant ink? 

 

Also, is the printer connected to the network?


If the printer is already connected to the network, then try the steps below to assign a public DNS to try and fix the issue:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.

 

If enrolled in the instant INK program. refer to this document for further assistance.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Denise_d_c,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Going through your post, I understand that you are facing issues with the printer's connectivity. Are you using HP Instant ink? 

 

Also, is the printer connected to the network?


If the printer is already connected to the network, then try the steps below to assign a public DNS to try and fix the issue:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.

 

If enrolled in the instant INK program. refer to this document for further assistance.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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