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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dubliner
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Printer is connected to WiFi- But gives warning 'Cannot Print. Connect printer to update HP Instant

HP Recommended
Envy 5030
Microsoft Windows 10 (32-bit)

The printer stopped printing midstream and gives the warning - Cannot print.  Connect printer to update HP Instant Ink status.  I have reset the WiFi and it is connected but NO way will it print.

 

It won't even print a test page and there is sufficient ink in the device - very frustrating

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Mans
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HP Recommended

@Dubliner 

Hello,

In order to palliate this problem, please assign a fixed IP address to the printer as follows:

    1. In the printer control panel screen, touch the Wireless icon () to retrieve the printer IP address.
    2. Launch a web page, and then type this address in the address bar and Enter. The printer Web interface opens.
    3. Click the Network tab, then under Wireless (802.11), click Network Address (IPv4).
    4. Check the Manual IP option, and then press the button to Suggest a Manual IP Address.
    5. Once the first 3 fields are filled in, check the Manual DNS Server.
    6. Enter the address 8.8.8.8 as Manual Preferred DNS Server.
    7. Enter the address 8.8.4.4 as Manual Alternate DNS Server.
    8. Click on Apply and OK.
    9. Restart the printer.
    10. Try to print.

 

Please update the printer firmware as follows:

  1. In the printer front panel display, touch the Wireless icon () to retrieve the printer's IP address.
  2. Launch a web page, and then type this address in the address bar and Input. The printer Web interface opens.
  3. Click Tools, and then develop Printer Updates, and then Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.

In case of need, do not hesitate to solicit us.

Best regards,:Wink:



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