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‎04-20-2020 07:38 AM

HP Recommended
Product: HP Officejet Pro 6968

The product is up office jet pro 6968. The printer is not recognizing the ink cartridges. The error message is: one or more cartridges are missing or damaged. I have purchased several cartridges and received the same message.

2 people had the same question
1 REPLY 1

‎04-23-2020 03:37 AM

HP Recommended

Hi @KML2

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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