Printer is not working at all

[Honeybunnz]

The printer is on yellow information mode and I can’t print or scan 

[Gaya1239]

Hi @Honeybunnz,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 8620). Not to worry I will help you to get a resolution to resolve the issue.

Let's try resetting the printer and check once

• Have you made any changes post that this issue raised
• Do you see any lights blinking on the control panel of the printer
• Have you observed an error code on the display 
•  Is your printer connected to WIFI or Wired 
  
  check for connectivity 

1.) Are the printer and PC/ Phone connected to the same network? 

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer? The recommended distance for a stable connection is 9-12ft.

4.) Is there a WPS push button on the router?

5.) What's the device you are printing from - Mac/ PC/ Android/ iOS?

1) Take out the cartridges.  

2) Unplug the power cord from the printer & wall.  

3) Wait for 30 seconds.   

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.  

5) Insert the cartridges back into the printer.

Uninstall printer drivers from the device manager on your computer and reinstall the drivers 

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

I hope this helps! Keep me posted. 

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