Printer is printing wrong colors

[Michi85]

Hello!

My HP Office Jet Pro 6968 prints inaccurate colors, for blue it prints in pink ink, green as yellow. I have replaced all new ink cartridges and it continues to print inaccurate colors. I've also done the Printer Alligment Help but it prints in black and white and printer can not scan the alignment page. How can I fix this problem?

[6193724777]

why my printer is notworking

[Kumar0307]

Hi @Michi85

Welcome to the HP Support Community. I understand you are having issues while printing in color. I'd be happy to assist you. Let us try these steps to resolve this issue:

Clean the printhead

1. From the printer control panel, open the Setup menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

4. • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 9 from this document.

Print a Print Quality Diagnostic Page

1. From the printer control panel, open the Setup menu.

2. Open the Reports or Tools menu.

3. Touch Print Quality Report.

Hope this helps! Keep me posted. 

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