Printer is saying the cartridges aren’t compatible?

[Macey74]

hi has anyone had this happen to them ? Printer was printing fine then started flashing the instant ink cartridges aren’t compatible?

[Nal_NR]

Hi @Macey74,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you enrolled in the instant ink program?

If yes, follow the steps below.

There are four main reasons why you might be unable to print with HP Instant Ink cartridges.

You canceled. Instant Ink cartridges only work in enrolled printers. To continue printing, remove the Instant Ink cartridges from your printer and purchase Original HP Ink or Toner directly from the retailer of your choice. Or re-enroll in Instant Ink.

The printer was disconnected from the internet. Reconnect your printer to resume printing.

The message Cartridge cannot be used until the printer is enrolled in HP Instant Ink displayed. Your printer must be enrolled to use Instant Ink cartridges. See How do I fix cartridge errors associated with printer enrollment? for help.

The message There is a problem with your HP Instant Ink account displayed. Your credit card may be expired. To update your payment information:

NOTE:

Fill in all the fields: card number, CVV, and expiration date. Make sure postal codes are in the correct format.

Home / Home Office:

Sign into your Instant Ink account.

Click Account in the left menu, then Billing.

Click Change Payment Method to open the Billing details window.

Or you may also refer to this document for cartridge errors. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Macey74 · Accepted solution]

Thank you after days of resetting, cleaning my printer and cartridges I decided to call HP help line and your colleague decided it’s a fault with the cartridges and kindly sending me out a replacement for them. 
 
kind regards 

TMacey 

[Nal_NR]

Hi @Macey74,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.