Create an account on the HP Community to personalize your profile and ask a question
07-23-2022 12:30 PM - last edited on 07-23-2022 12:40 PM by MayS
My Ink levels are good. Color nearly 100%, Black is over 3/4, HP Instant ink. Yet the printer is skipping lines.
08-08-2022 12:21 PM
Welcome to the HP Support Community
I understand you are facing a print quality issue with your HP printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Does the copy print out the same way?
- What's the application you are trying to print from?
- Have you tried printing from a different application or device?
While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.
You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer - Print Quality Issues
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee