Printer issues related to instant ink

[SWAdrianne]

I do not wish to be an instant ink member, and have a fresh cartridge in my printer, however, I’m receiving an error message that the cartridge cannot be used until the printer is enrolled in instant ink. Any suggestions?

[Sneha_01]

Hi @SWAdrianne,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering an issue where your printer is not allowing you to use a fresh cartridge because it's expecting an Instant Ink subscription. May I know Did you enrolled in instant ink before? Or have you initiated the cancellation of the account?

May I know if the cartridges are labelled as instant ink? If yes, It will only work with the instant ink subscription. You may buy Normal  HP cartridges Which will work without any subscription.

Check Cartridge Compatibility: Ensure that the cartridge you are trying to use is compatible with your printer model. Some printers might reject cartridges if they are not recognized as compatible, regardless of the Instant Ink status. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[SWAdrianne]

Hi Rachel571. Thanks very much for your response. I had initially enrolled in instant ink on this printer, but canceled it years ago and had no problems with printing until recently when it reverted to the message that I must enroll in instant Ink in order to print. I replaced the ink cartridge with a new one that is not labeled instant ink but it still won’t print so I have no idea what to do to make it work with the cartridge I paid for.
Thanks,

Adrianne 

[Sneha_01]

Hi @SWAdrianne,

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[SWAdrianne]

Would you please give me a phone number for a human I can speak to? I keep going in circles but not getting answers with the support options available so far. Thank you.

[Sneha_01]

Hi @SWAdrianne,

I will surely check that for you. Could you please share the country name you are contacting from? 

Please share the country name in a private message and the serial number of the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support